About us:
We are on a mission to improve the efficiency of the loan market, encouraging the adoption of beneficial technology.
LMA.Automate is a rapidly growing document automation platform offering a unique and engaging approach to the creation and handling of loan documentation.
You will work on a cutting-edge legal tech project within an established ecosystem that includes Avvoka, A&O Shearman and the Loan Market Association (LMA). These globally renowned organisations are at the forefront of finance and legal innovation, offering an unparalleled opportunity to build a network with leading professionals and institutions shaping the financial and legal industries.
It offers a wealth of already automated LMA documents, which may immediately be used by LMA members/subscribers without having to carry out any further automation.
LMA.Automate is a service offered by the Loan Market Association (the leading industry body of the loan market in EMEA) and powered by Avvoka software.
An exciting recent development is the anticipated launch of a new LMA documentation portal to its members incorporating LMA.Automate templates alongside continued sales of LMA.Automate ‘premium’ incorporating full platform functionality. This launch will provide a significant opportunity to promote LMA.Automate and upsell premium subscriptions.
We are a dynamic and diverse team based in London. Working with us will mean working with world class international law firms and financial institutions.
We have been featured in several publications, including Artificial Lawyer, Global Capital, Legal Technology.
Within LMA.Automate you can expect an inclusive and supportive environment, where each team member is encouraged to ask questions, contribute creatively and work smarter, not harder.
About you:
As a new and growing start-up within an established ecosystem, we are looking for an enthusiastic and creative LMA.Automate Growth Lead (Sales Development/Customer Success) to: (i) assist customers with their experience of the product (including the LMA doc portal); and (ii) directly contribute to revenue growth by engaging with ‘premium’ prospects and expanding our existing customer base. We are looking for someone with a growth mind set and a problem-solving disposition, who has a passion for interacting with, and helping, people.
This role will help you acquire business acumen and strong interpersonal skills and provide you with knowledge of both the technology and legal industries. Ultimately, you will gain broad experience in business development and customer success in a fast-paced start-up environment.
You would be:
- Learning our product back to front
- Working within a team to execute LMA.Automate’s customer success and sales strategy
- Supporting LMA members accessing LMA.Automate via the LMA portal
- Helping new customers at world-class law firms and financial institutions adapt to the product
- Developing and maintaining lasting positive relationships with customers
- Approaching prospective new customers using outbound techniques, often through multiple touch points
- Booking product demos for your Growth team colleagues and in short order delivering the demos, including on your own
- Helping customers navigate the on-boarding process and scoping/assisting them with training needs
- Updating our customer relationship management system
- Identifying areas of expansion for existing customers
- Identifying themes in customer requests/issues and escalating those themes upward, together with proactive suggestions as to how to deal with them
- Reporting regularly to the Growth Leadership
You should have:
- A demonstrated ability to self-motivate and follow through on projects. A motivated individual who also plays well in a team – you take your own initiative but are motivated by team goals
- Legal (banking and finance) experience – whether in private practice, at a bank or at a fund
- An interest in product positioning and sales strategies
- An interest in technology and how technology is disrupting the legal world
- Excellent communication and presentation skills, that have been used to deliver information to senior stakeholders/partners/VPs/C-suites
- The ability to be personable and empathetic
- Dedication to excellence in customer experience
- A strong work ethic: a willingness to contribute when needed, even if the task is not strictly within your job description
- Right to work in the UK
It would be great if you had:
- Outbound sales experience, preferably within the SaaS or legal industries
- Experience using sales tools (e.g. CRM tools – we use Hubspot)
- Customer success experience, preferably within the SaaS or legal industries
What we are offering:
- Competitive salary
- 25 days holiday + bank holidays
- Private health insurance with Vitality
- Pension
- Cycle to work scheme
- Flexible working – while we are primarily based in London, we are flexible when it comes to remote working
- Company laptop/monitor
- Access to central London office space as well as any WeWork globally (that is access to cool events and free drinks in over 750 locations!)
- Placement within the LMA giving access to broader opportunities
- A genuinely supportive and encouraging environment – there are no egos here
Application Deadline:
How to apply:
- Please apply by sending your CV and a cover letter. It is mandatory to provide both a CV and a cover letter. In the cover letter you must include a short paragraph setting out your motivations for applying to LMA.Automate and why you think you would be a good fit for the business
- APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED
Notes:
- Please ensure that you disclose any relevant mitigating circumstances in your cover letter, so that this can be taken into consideration in the context of your application
- Please do still apply even if you do not satisfy each and every requirement... you might have something great to offer that we have not considered!
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